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Mattan Griffel wrote a great article, pretty much redefining email etiquette for our busy times.

In a nutshell, his five rules are:

  1. Keep it short
  2. Format for readability and clarity
  3. Make it clear what you want me to do
  4. Be reasonable with your request
  5. Show me why I should take the time to help you

Read what all this means on his article, How to get a busy person to respond to your email